I went to Celcom 2 days ago to register new fixed line. For my father actually, he got a promotion, register line, get free phone. Since the principal line is under my name, so I have to go personally to Celcom Branch and register the new line.
Tapi sebelum cerita, farah..jgn marah ek..just take it as constructive comments la..
I arrived at Celcom about 12.15. Queue kejap kat info counter sbb dunno how to proceed, then took the number. To my surprise, mak oiiiii… my number is 2083, current number is 2053 ( I can’t remember exactly, but I remember there were about 30 ppl ahead of me.
About 2 minutes, the number moved on to 2054. I tot, ok la..not so bad, mcm ni dlm 30 mins, max 1 hour dah boleh siap…
So I waited…after 10 mins… 15 mins.. aikk…number tak gerak2 pon….
10 counters altogether at the branch, but only 4 were open. Wat da heck??
Ok la..so I went makan first, so that wont waste my time. About 20 minutes I makan, tgk2…surprise…surprise…number 2054 tak gerak2 lagik!!! OMG WTF!!
Almost 1 pm already… demnnn…
I asked the info counter..
Me : dik…betul ke nak register ambik no ni? Apsal tak gerak2 pon no tu dah dekat sejam ni…
Info counter guy : betul kak…mmg tgh ramai org register sekarang…tgh promotion nih.
Me : tak de cara lain ke bley register? Fax form ke? Soh org lain dtg buleh, akak bagi authorization letter
Info counter guy : tak boleh akak..register mmg kena dtg sendiri..
Hmm…ok la..no choice..tunggu jer la..
Lagi best….of the 30 waiting numbers, only 6-7 je kot yg betul2 ada org…the others, I dunno wat happen…
Moral of the story ….
Celcom has this promotion, register and get free phone. If you have launched promotions mcm ni, you should have anticipated the volume. You should have planned the capacity, technical ke, human resources ke. Plus, even if no promotion, you should have know that during lunch mmg ramai org dtg. Plan la the support people, the front desk officer to take turn have their lunch. Ni dah 1.30, baru terhegeh2 org balik lunch, baru penuh semua counters.
Just think that something could be done to improve.
6 comments:
aku tak paham kenapa semua manusia yg kerja counter nie kena pergi makan pukul dan jam yg sama dengan semua orang lain. Kenapa tak allow them take early lunch kul 11 ker so that all the counters will be open masa lunch time orang lain... beratus tahun punya history of business and customer support pun tak boleh deduce camtuh ker?
aku pon tak paham...
maybank punya counter lagik la..
berpuluh2 kaunter ada...3 org je teller...budus btol!
aku rasa kalau depa makan time lain tak kenyang kot... tu yang kena lunch masa org lain lunch... heheheh
ouch..!!! i oso tot front liners ada shifts... ayoo!!! *malu*
alooo my pren...
baru bukak blog balik after a very long time and just saw that i was being tagged? apa menatang tuh... kasik explain sket.
nanti aku update blog aku... la ni tgh last month for this semester kat uitm ngan ada major release test kat office, nak bernafas pun tak sempat....gosh!
lia - aku pon baru tau tag2 nih..
hang jawab jer la soklan yg sama dlm blog hang..
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